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Frequently Asked Questions
How to Buy
Abbacraft is a Manufacturer of Home Decoration and Furniture. We value our relationships with our partners. We only sell to businesses with registered account at our website.
You will need to create a new account if you want to buy products from us. You can use the “REGISTER” link in the bottom navigation to start the account setup process. All registrations must be approved, based on your business credentials, prior to making purchases. The account approval process can take 1-2 business days to complete.
We have in-house designers and manufacture located at our headquarters in Solo. Our products are originally made in Indonesia.
Approximately 6-8 weeks production time for most items i.e.: homewares or handicraft. For furniture takes approx. 8–10 weeks. This is to allow proper kiln drying of your furniture.
For larger projects, production time will vary based on each cases. For more info please contact us.
Once you have successfully placed your order online, you will receive an order confirmation via email, provided that we have your accurate email address. The order confirmation will outline the items ordered, delivery address, and volume estimation. If you do not receive the order confirmation within 3 working days, please contact us.
Orders
At Abbacraft, “On Backorder” means we will start producing your order upon Deposit has been received as we work directly with local artisans.
You can check the status of your order by entering your order details on the Orders page.
Click on the order number and you will see the order status in the top right corner. If you do not know your order number, you can locate it by looking at your order confirmation email.
When a shipping label has been created for your order, you will be able to track your shipment within your Order History.
Please note that once your package has shipped, tracking information will take up to 24 hours to appear in a carrier’s system.
If you have any further questions, please contact us.
If you received a damaged item, please contact us immediately. Please include your order number and the name of the item that was damaged.
Please be informed that items travelled for days or even weeks and handled by many hands. That is why we need to investigate the causes of damaged items at first.
We’re sorry, but customer can NOT cancel a complete purchased of an item. Moreover, if any cancelation of the Pre-Order items after deposit will be addressed to NO any deposit refund at the end.
If you have any concerns, please contact us.
Definitely! We are able to make custom products. However, the minimum quantity may required.
To place a custom order please contact us for assistance.
Payment
Once you have placed an order, you will be given our bank account detail you can use for payment along with the instruction on the Checkout page
For orders over USD 5,000, a 50% deposit is required prior to manufacture. Balance payment is required prior to release of manufactured goods from our factory. Full payment is required for all orders under USD 5,000.
Abbacraft accepts payment method using direct Bank Transfer (Telegraphic Transfer).
Abbacraft included sales tax on product prices.
Shipping & Delivery
Price shown on the website is in Incoterm: EXW Solo, means does NOT include Shipping Cost. — Shipping cost is calculated separately once everything has been packed and scaled properly.
Yes! we can ship just about anywhere.
However, please note that: we are NOT shipping company. Shipping cost is calculated once everything has been packed and scaled properly.
Full Container Loads (FCL) or Less Container Loads (LCL).
The most cost effective way to ship is by FCL. The cost is inclusive of all fumigation and export documents.
- 20 feet container (capacity 33.0 cubic meters).
- 40 feet container (capacity 67.0 cubic meters).
- 40 feet container High Cube (capacity 76.0 cubic meters).
Our minimum order quantity is a 20 ft container or US$ 5,000. If your orders have reached US$ 5,000 but the volume is less than 20 ft container, then you should purchase LCL shipment. Naturally, the more items – the more cost effective.
Import duties and taxes are the responsibility of the customer. We do NOT control all the destination local charges.
Shipping time will depend on the destination. We will inform you of the lead-time along with our product and approximate shipping quotation.
For Air Freight shipment, the tracking number will be emailed to you once your item(s) have been dispatched from our warehouse.
Meanwhile, for Sea Freight shipment, it can be tracked depends on the Shipping Liner you use upon the Bill of Lading (B/L) has been released.
For any further enquiries, please contact our concierge team via email at marketing@abbacraft.id or by WhatsApp at +62-813-3788-5103
Wholesale
You need to be a legitimate registered business with a Business Identification Number and Tax ID. You will need to submit an application. Click here to fill out the online form.
We will review your application within 24 hours. Once approved, we will send you the wholesale login details.
Once your Wholesale Application Form is approved, then we will send you the login detail for your wholesale account, so you can see the wholesale price when you are signing in.
Yes we do. A minimum order is applied.
- For Wholesale, our minimum order is 20 feet container or US$ 10,000
- For Retailer Shop, our minimum order is 20 feet container or US$ 5,000
- For Projects, our minimum order is 20 feet container or US$ 2,500
Packing and shipping costs are excluded.
Packing will be subjected to US$ 50 per CBM and shipping is calculated once everything has been packed and scaled properly. Occasionally, we can tie smaller orders onto larger projects currently in process of manufacture.
At the moment, we don’t have any distributors. However, we are actively seeking new opportunities for mutual collaboration in order to expand our network.
Please contact us for potential distributorship opportunities.
Yes, we do. We are able to provide you with a finished product with your brand on labelling and packaging with additional cost depends on the material used. If you have any further questions, please contact us.